EdConnect and EdExpress | Financial Aid Software

The Pros and Cons of EdExpress for Financial Aid Software

As the cost of higher education continues to rise, federal financial aid plays a crucial role in supporting millions of students in financing their education. However, the administration of federal aid is a complex process that necessitates the use of financial aid management software by colleges, universities, and trade schools.

Higher Education instituions have a range of financial aid tools available to them. Some opt for an integrated student information system (SIS) with a built-in financial aid module, while others utilize free government-provided software system known as EdExpress in conjunction with EdConnect.

Given that EdExpress is a free option, one might wonder why not all institutions choose to adopt it. In this article, we will outline the advantages and disadvantages of opting for EdExpress versus using an integrated SIS with financial aid management.

In this post, we will cover:

The bottom line: An integrated SIS improves financial aid management

What are the free government financial aid software systems?

To assist managing the financial aid process, the Department of Education provides Title IV-eligible schools two free software systems: EdConnect and EdExpress. These programs can be used independently or together by schools to handle their students’ financial aid.

EdConnect is PC software that assists schools with sending, receiving, and managing their federal student aid information.

EDExpress is PC software that processes, packages, and manages Title IV student federal financial aid records.

To put it simply, EdConnect is a data transfer system, and EdExpress is a tool to help processes the information.

Typically, schools use EdConnect to communicate information to the Department of Education and then employ either EdExpress or a student information system (SIS) with integrated financial aid management software to administer and manage funding.

Why do schools use EdExpress?

Because EdExpress is a free system, it is a cost-effective option. It is often used by smaller schools with limited budgets for financial aid software and fewer staff members compared to larger institutions.

Schools may also opt to use EdExpress if they have a smaller student body and they can handle manually entering the required student data. However, for schoolsl withmore than a few hundred students, manual data entry becomes burdensome.

If a school uses an SIS that lacks an integrated financial aid module, their financial aid office may resort to using EdExpress to transmit data from the SIS. However, this can lead to glitches and unreliability, as discussed further below.

What are the downsides of EdExpress?

When it comes to financial aid software, the old saying, the saying “You get what you pay for” holds true.. While EdExpress saves money when compared to an integrated SIS with a financial aid module, it also limits a school’s options and requires more man-hours for data entry and troubleshooting.

When you compare the free system to an integrated SIS with a financial aid module, EdExpress’s shortcomings include the following:

  • Tedious and time-consuming data entry that requires dedicated staff.
  • Potential mismanagement of student disbursements and lack of integration between EdExpress and the school’s SIS, resulting in inconsistent and unreliable data. This might result is government fines and put the institutions Title IV standing at risk.
  • Difficulty transmitting individual student program data from the SIS to EdExpress.
  • Absence of customer relationship management (CRM) functionality, such as sending emails or notifications to students or collecting documents electronically.

How Campus Cafe improves financial aid processing

Campus Cafe’s offers an all-in-one, integrated SIS with financial aid software designed to streamline the financial aid process, making it easier, faster, and more reliable. It simplifies financial aid management, improves reporting, saves time and resources and ultimately produces more accurate and reliable information.

Campus Cafe integrates with EdConnect to send and receive accurate information from the Department of Education. By upgrading from the free EdExpress software to Campus Cafe’s subscription-based SIS with financial management options, schools can enjoy several significant advantages:

  1. Real-time data transfer: Full system integration ensures that student ledgers, records, and program data remain synchronized with the Department of Ed’s Common Origination and Disbursement (COD) system, supporting origination, disbursement, and reporting for federal loans and grants.
  2. CRM functionality: The built-in CRM automatically notifies students of verification, rejection, packaging, and other financial aid statuses.
  3. Student portal integration: Both school staff and students can submit and manage documents through the student portal, reducing the reliance on email and phone communications and improving the flow of accurate, timely documentation.
  4. Robust system security: Campus Cafe’s cloud-based system offers state-of-the-art security measures to safeguard sensitive records, including students’ personal and financial information.
  5. Training and support: The Campus Cafe team assists schools in configuring their financial aid management software during implementation and provides ongoing support for troubleshooting system problems and addressing individual situations, from packaging to disbursement.

The Bottom Line: An integrated SIS improves financial aid management

You don’t have to be a financial aid guru or IT whiz to use Campus Cafe’s financial aid tools. The integrated SIS and financial aid module uses intuitive dashboards that are easy to navigate. Campus Cafe provides training for your team and offers responsive, timely support as needed.

The system automatically packages aid based on an individual student program or cohort, providing comprehensive organization and disbursement processing.  Additionally, it reduces your team’s workload, allowing them to focus on other important tasks while ensuring accurate and timely delivery of financial aid to students.

Most importantly, Campus Cafe is continuously updating its financial aid management software to accommodate new government regulations. The organization’s responsive monthly software updates are designed to respond to it’s client changing needs and serve them better.

Ready to see how Campus Cafe can improve your school’s financial aid management? Contact us for a demo today.

Cybersecurity | Student Information System

Cybersecurity Practices that Safeguard Student Data

Colleges, universities, trade and vocational schools are gatekeepers for a significant amount of sensitive data on their students, employees and vendors. A cybersecurity breach is not only disastrous and disruptive for the school, but its impacts can potentially ruin an individual’s credit.

Schools process and store significant amounts of personal and financial data that’s spread across admissions, billing, financial aid, and the registrar’s office. Consider this data snapshot: A student record includes at a minimum such personal information as a student’s name, date of birth, Social Security number and email address.

Higher education is an enticing target for cybercriminals, especially schools that have an outdated IT infrastructure. A cloud-based student information system is a good first line of defense and working with a trusted and experienced technology partner can help further fortify your institution with proper cybersecurity training, best practices and contingency plans.

This post will cover what you need to know about higher education cybersecurity to safeguard data.

The bottom line: Work with an experienced, dedicated partner

How do cyber attacks impact higher education?

The free flow of information is the bedrock of a well-functioning institution, with students, faculty, and staff sharing documents and files. But that communication also makes protecting student data and system security a challenge. Combine the various users with extensive personal information and student records, and the cybersecurity risks pile up:

Financial Risk: A cyberattack can be highly disruptive and costly. If your school is hit by ransomware, the costs can be staggering. According to a report from digital security firm Sophos, half of higher education institutions hit by a ransomware attack paid to restore their data, and the average cost was $1.42 million.

There are also costs associated with penalties and fines from regulatory agencies, as well as expenses necessary to restore operations.

Operational Risk: Many schools struggle to return to normal operations after a cybersecurity event. According to Sophos, 40% took more than a month to recover, which was higher than the global industry average of 20%. Even after paying a ransom, only 2% of schools got all their data back, while 60% reported they restored some data.

Reputational Risk: A cyber attack is bad press for your school. Students, staff, prospects and alumni will be concerned about their data and for good reason. If a cyber attack hits your school, your team must spend time and resources communicating with stakeholders to address their concerns. Then, you’ll need to rebuild their confidence.

What are the most common cyber threats in higher education?

Cybercriminals can attack your school’s systems in multiple ways. Below are the most common dangers to be aware of and what to train your staff to be vigilant about.

Malware: This is software designed to infiltrate a computer system and steal or disrupt services.

Ransomware: A type of malware in which a cybercriminal gains access to a computer system or files and locks the administrators out, demanding a ransom to release or restore the data. 

Higher education is particularly vulnerable to ransomware attacks. Among Sophos respondents, 64 percent of schools said they had suffered a ransomware attack, and nearly three-quarters of those attacks were successful.  

Phishing: A cyber tactic in which a bad actor gets access to a user’s computer or data by tricking them into opening or clicking a link in an email or sharing information. 

Phishing is a pervasive problem: More than 90% of all cyber attacks across all industries start as phishing against unsuspecting victims. Once they have access, the criminals can steal data or deploy malware.  

Internal threats: If employees store credit card information or Social Security Numbers on their computer desktop or leave it in their email inbox or outbox, that data is not secured and could be vulnerable. Remind your employees to delete emails and empty their trash. Sometimes, users with access to sensitive material may steal and use data illegally. 

What are Practices to Safeguard Student Data

The best defense against cyberattacks is a potent offense. Campus Cafe recommends that schools take the following measures: 

Training, training, training 

The more training your staff, students and even parents receive on information security, the more secure your school’s information will be. Train your users to identify suspicious emails and never open them. No one should email asking for personal information, passwords, bank account information and credit card numbers. Create an inbox where employees can forward suspicious emails or let them know who to contact. Proactive training can significantly reduce your school’s exposure to phishing. Security companies and agencies, such as Knowbe4, can offer online training services for your employees.

Audit your system

Many institutions rely on their SIS partner to manage the cloud security for their student information system. A reputable SIS cloud vendor will regularly perform these services on their cloud environment. However, that won’t protect your school’s  internal network or other IT infrastructure. To determine potential threats, have your IT team or a third-party company audit your systems. Perform a pen test, which evaluates your network infrastructure, and other security procedures, including password management, permission maintenance, data storage and backup procedures. At a minimum, your school wants to audit its systems annually and that will provide a roadmap for how to shore up your defenses.  .

Toughen up your security

An audit will give your school a detailed assessment of the holes in your security, but there are also common measures your institution should have in place to fortify your systems. Administrators can tighten users’ access to data via permissions. It’s also good practice to install a multi-factor authentication (MFA) system, which requires users to confirm their identity or password on a second device. Additionally, you can require users to create secure passwords with a longer string over eight characters with numbers, symbols, and letters that are changed frequently. 

Delete sensitive information

Your staff has been trained to shred paper with sensitive information and the same rules apply to electronic correspondence. If personal or financial information such as Social Security or credit card numbers are sent via email, employees should immediately delete the email and empty their trash. If the information goes into a document or spreadsheet, that should be deleted once the data is processed. Information left in email inboxes or on computer desktops is not secure and easy for a cybercriminal to access. 

Limit permissions

To create layers of security, your school can restrict access to sensitive information. Only provide permission to staff who regularly need access to do their jobs. The golden rule is to give employees the fewest permissions to do their job. You can always grant more access as required. 

Upgrade to off-site, cloud-based storage

A cloud-based student information system like Campus Cafe Software is backed up daily and encrypts all your data, which gives you peace of mind that your information is safe and secure. If you are attacked, you can restore your data from a real-time backup on the cloud.

A legacy SIS that uses on-site servers and storage is more vulnerable to cyberattacks and breakdowns, which can impact security and your ability to restore data after a breach. 

Understand and Follow FERPA

The Family Educational Rights and Privacy Act of 1974 limits access to educational information and records. To protect students’ privacy, the federal government requires schools to safeguard student records and maintain FERPA compliance. If schools are not compliant, they can face fines. Adhering to FERPA is a good business practice, too, as it fortifies your school against cyber criminals.

Why you should work with a trusted tech partner

When you have a trusted technology partner on your side, you’re not alone in the fight against cyber attacks. Your school’s student information system is part of your first line of defense and your SIS vendor can help train and support your team.  

When a school is evaluating SIS vendors, we recommend the following considerations:  

  1. Train your team on cybersecurity and information security, recognizing and avoiding threats, and what to do if they are concerned about a breach. Update training annually and require that new employees receive full training.

  2. Make sure you have up-to-date plans for both response and recovery. If your school is attacked and loses data, your SIS vendor can restore information from your latest backup. Will you pay the ransom, and if so, what is your insurance coverage? Find out how long that will take and if there will be any additional expenses. Outline a strategy to communicate with students, staff, and any impacted third parties.

  3. Ask your SIS partner about their security protocols, including MFA and frequently updating passwords. Be sure your IT team and administrators understand how to manage and assign permissions and whom to contact at the SIS provider if they have questions or problems.

  4. Review your SIS provider’s plans to enforce best security practices and protect personal information. Do they use MFA? How often do they upgrade server and system security? What are their disaster plans?

  5. How is financial and billing information maintained? Campus Cafe, for example, does not store billing information in the SIS and integrates with trusted third-party encrypted payment and authorization apps, including Paypal and DocuSign, which comply with Payment Card Industry (PCI) standards.

The Bottom Line: Work With an Experienced, Dedicated Partner

At Campus Cafe, we understand that our partner customers need the strongest protections. We are dedicated to providing the highest-level information security and supporting our clients’ training and data security needs.
We follow strict 2FA protocols, ensure our servers are secure, train our staff regularly on the best information security standards, and follow the highest access and password maintenance standards.

To see how Campus Cafe can improve your school’s cyber defenses and keep your sensitive data secure, contact us for a demo today.