Support Services

Support your software needs with top-notch higher education consulting expertise

We offer a full range of services that ensure customers get the most out of their student information system. We understand that successful, long term client relationships are built on trust, and that an aspect of that trust is providing the best possible support.  This means that we will remain dedicated to providing our customers with up to date information on our product and service offerings. This information will be shared through our Client Support Portal; at our annual User Group Meetings; and through periodic email notices.

Help Desk

The 24/7 help desk support is covered as part of your monthly SaaS fee. Our service is what sets us apart from our competitors. We strive to be prompt, courteous and resolve issues in the most fair and economical manner. Our support team is fully trained with decades of expertise with our student information system and in higher education.

Training

As part of your implementation, Campus Cafe provides detailed end user training for each module.  While most initial training is done on site prior to each office going live, clients have a number of options in selecting the best training method for new users. 

  • Online Video
  • Onsite Training
  • Support Documentation

Implementation

Our consulting team offers a turn-key approach to reduce the demands on the institution during and after the implementation.  This includes detailed project management plans, milestones, and timelines to ensure a smooth transition to Campus Café. The Implementation consists of three main areas:

  • System Configuration
  • Data Migration
  • Training
api-integrations

Custom Integration

Campus Cafe has many pre-built integrations to other third party software but can integrate other systems that are currently not part or the pre-built library, for an addition charge. Please contact us for a quote. 

We are always working to improve this website for our users. To do this, we use the anonymous data provided by cookies.