A Full-Service Experience
We’re with you at every step of the process for a smooth and efficient implementation
Get Your Team Up to Speed Quickly
From project management, data conversion and software configuration to onsite training, cloud support, a help desk and vast knowledge center, our customized implementation services help your faculty and administrators get up to speed quickly with your new Campus Cafe Software student information system.
For over 35 years, Campus Cafe Software has provided personalized implementation services for small and mid-sized schools, with every school getting an assigned account manager to lead the implementation and provide you with ongoing support. When you leverage our team’s expertise, your institution will receive detailed project management plans, milestones and timelines to ensure a smooth transition.
“Users are getting comfortable with the system quickly, and with ease, and the system is allowing us to improve the efficiency of our processes in many offices.”
–Anneliese S. – Vice President for Technology
A Software Subscription That Comes With Expert Guidance
Campus Cafe Software is a cloud-based monthly subscription that includes all the software modules and features you need to manage your school. But unlike other providers, we also include a dedicated account manager who understands your goals and makes sure you get the most out of the software. Here’s what else is included with your monthly subscription:
A Hands-On Approach to Implementation
A successful implementation is a highly coordinated collaboration. Your team best understands the school’s current data and administrative processes and Campus Cafe Software brings the expertise in software configuration, data conversion and project management. The main components to an implementation include project management, data conversion, software configuration and team training. Here’s what you can expect.
Each customer is assigned a dedicated implementation project manager who manages a detailed, multi-step implementation plan. This is your go-to contact during the implementation and coordinates all the Campus Cafe team resources related to data conversion, software configuration and training.
No matter what system you currently use, every school formats its data differently. Our data specialists will dedupe, scrub and reformat your legacy data, then utilize algorithms to convert and import it into the new system.
Campus Cafe Software Setup and Configuration
Our software is highly customizable to your operations. While we have many initial out-of-the box settings, our implementation team also helps you configure the key components like admissions forms, workflows and document requirements, billing rules, permissions, grade books and attendance, and financial aid workflows.
Third-Party Software Configuration
We connect to many third-party systems such as payment processing, texting and learning management platforms. We provide initial setup and configuration for all software that Campus Cafe Software supports.
In-Person and Remote Training
Campus Cafe's staff provide detailed onsite and online training for all your administrative staff. This is supplemented by our online knowledge base and on-demand trainings.
Our consulting team makes every effort to reduce the stress, time and effort on your team during and after implementation. We developed a six-step process to implement your new SIS and quickly get your team up to speed.
Find Out Why Campus Cafe Software Has the Best ROI
Ongoing Customer Support
Our dedicated service team is available when you have questions and can provide you with guidance on getting the most out of the system. Our fully-trained support team has decades of experience with Campus Cafe Software’s student information system and most have worked in higher education operations roles.
Dedicated Account Manager
After your school is up and running, we don’t just leave you on your own. You are assigned a single point of contact who manages your ticket requests and engages in periodic status calls to ensure you get the most out of your student information system.
U.S.-Based Help Desk
We don’t farm out support to third parties. Our support team are all full-time Campus Cafe employees who work directly with your staff and strive to be prompt, courteous and resolve issues quickly.
Campus Cafe Knowledge Base
Our team is committed to continuous improvement. Our knowledge base is available to all users and includes newly updated documentation, photos, videos and in-depth training on-demand.
“Overall, the experience with the Campus Cafe team assigned to our organization has been excellent.”
–Jada B. – Director of Student Affairs
Secure Cloud Support
Whether school staff work remotely from home, on the road or a mix of both, they need to be able to access the student information system from anywhere and on any device. Our cloud-based student information system is a single source of truth to manage the entire student lifecycle.
No additional IT staff, resources, technical expertise or hardware is required to maintain the system and you only pay for what you use.
Only authorized staff can use the system and all activity is tracked and logged in an automated audit trail.
Data Encryption and Storage
The security of your student information is essential. We perform continuous monitoring and your data is backed up daily for efficient recovery.
Updates and upgrades are managed remotely, requiring no system downtime or resources from the IT team.
Work With the Experts in Higher Education
Experience the customized services you only get from people invested in the higher education community. We’re a family-owned company that works with small and mid-sized schools, with many of our staff having spent at least 10 years working in higher education operations roles.
Our hands-on approach to implementation and customer service ensures your student information system is optimized to operate at its full potential.